What does CQI involve?

Continuous Quality Improvement (CQI) is a systematic approach that focuses on improving processes and outcomes within an organization. It encompasses both internal and external evaluations to ensure that all aspects of a laboratory's operations are considered and enhanced. The internal reviews involve self-assessments and evaluations that help laboratories identify areas for improvement within their operations and processes. External reviews may include peer assessments, regulatory agency evaluations, and accreditation processes that provide an unbiased perspective on quality standards and practices.

By integrating both internal and external reviews, CQI fosters a comprehensive understanding of quality delivery and enhances accountability, which is fundamental to achieving improved performance and compliance with industry standards. This dual approach supports labs in identifying best practices, enhancing patient safety, and delivering high-quality services. The other answer choices, which suggest only internal audits, only external reviews, or periodic observations without any reviews, do not capture the breadth and depth of the CQI process, thereby making them less comprehensive compared to the correct choice.